How To Fix >2818 - Enter complete data on credit card

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 818

• Message text: Enter complete data on credit card

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2818 - Enter complete data on credit card ?

  The SAP error message 2818: "Enter complete data on credit card" typically occurs when there is incomplete or missing information related to credit card details in the system. This error is often encountered in the context of financial transactions, particularly when processing payments or creating customer master records that involve credit card information.
  Cause:
  The error is triggered when the required fields for credit card information are not fully populated. Common reasons include:
  
  Missing credit card number.
  Missing expiration date.
  Missing cardholder name.
  Missing security code (CVV).
  Incomplete billing address associated with the credit card.
  
  Solution:
  To resolve this error, you should ensure that all necessary credit card information is entered correctly. Here are the steps to follow:
  
  
  Check Credit Card Fields: Go to the transaction or screen where the error occurred and verify that all required fields for the credit card are filled out completely.
  
  Ensure the credit card number is valid and correctly formatted.
  Enter the expiration date in the correct format (usually MM/YY).
  Provide the cardholder's name as it appears on the card.
  Include the CVV code if required.
  Make sure the billing address is complete and matches the information on file with the credit card issuer.
  
  
  
  Review Configuration: If you are an administrator or have access to configuration settings, check the settings related to credit card processing in your SAP system. Ensure that the system is configured to accept the type of credit card being used.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on entering credit card information. This may include checking for any specific requirements or formats that need to be followed.
  
  
  User Training: If the issue persists across multiple users, consider providing training or guidance on how to correctly enter credit card information in the system.
  
  
  Contact Support: If you have verified that all information is correct and the error still occurs, it may be necessary to contact your SAP support team or consult with SAP's customer support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using specific transaction codes (e.g., VA01 for sales orders, FB60 for vendor invoices) where this error can occur.
  SAP Notes: Check SAP Notes for any known issues or patches related to credit card processing in your version of SAP.
  Security Compliance: Ensure that your handling of credit card information complies with PCI DSS (Payment Card Industry Data Security Standard) regulations to protect sensitive data.
  
  By following these steps, you should be able to resolve the error and successfully process the credit card information in SAP.