How To Fix >2767 - Cannot close as there is a deviation in the control totals

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 767

• Message text: Cannot close as there is a deviation in the control totals

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2767 - Cannot close as there is a deviation in the control totals ?

  The SAP error message 2767: "Cannot close as there is a deviation in the control totals" typically occurs during the closing process in financial accounting or controlling modules. This error indicates that there is a discrepancy between the expected control totals and the actual totals in the system, which prevents the closing process from being completed.
  Causes:
  
  Data Entry Errors: Incorrect or inconsistent data entries in financial documents can lead to discrepancies in totals.
  Unposted Transactions: There may be transactions that have not been posted or have been posted incorrectly, leading to mismatched totals.
  Manual Adjustments: Manual adjustments or corrections made to accounts may not have been reflected in the control totals.
  Configuration Issues: Incorrect configuration in the financial or controlling modules can lead to discrepancies in control totals.
  Open Items: There may be open items in accounts that have not been cleared, affecting the totals.
  
  Solutions:
  
  Review Transactions: Check all relevant transactions for accuracy. Look for any unposted or incorrectly posted transactions that may be causing the discrepancy.
  Reconcile Accounts: Perform a reconciliation of accounts to identify any discrepancies between the control totals and the actual totals.
  Check Open Items: Review open items in accounts and ensure they are cleared or accounted for properly.
  Adjust Entries: If manual adjustments were made, ensure they are correctly reflected in the system.
  Run Reports: Use SAP reports (such as the balance sheet or profit and loss reports) to identify where the discrepancies are occurring.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to ensure that the settings in the financial and controlling modules are correct.
  Use Transaction Codes: Utilize transaction codes like FB03 (Display Document) or FBL1N (Vendor Line Item Display) to investigate specific documents and line items.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help in troubleshooting, such as FBL3N (G/L Account Line Item Display) and S_ALR_87012301 (G/L Account Balances).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or user manuals for guidance on closing processes and control totals.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the error message 2767 in SAP.