How To Fix >2556 - Returns clearing account &1 not known in company code &2

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 556

• Message text: Returns clearing account &1 not known in company code &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2556 - Returns clearing account &1 not known in company code &2 ?

  The SAP error message "Returns clearing account &1 not known in company code &2" (Message number: 2556) typically occurs in the context of returns processing in SAP, particularly when dealing with returns and credit memos. This error indicates that the system cannot find a valid returns clearing account for the specified company code.
  Cause:
  
  Missing Configuration: The returns clearing account has not been defined in the system for the specified company code.
  Incorrect Account Assignment: The account assigned for returns processing is incorrect or does not exist in the chart of accounts for the specified company code.
  Data Entry Error: There may be a typo or incorrect entry in the configuration settings or during the transaction processing.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Sales and Distribution > Basic Functions > Returns > Define Returns Clearing Account.
  Ensure that a returns clearing account is defined for the relevant company code.
  
  
  
  Define the Returns Clearing Account:
  
  If the account is not defined, you will need to create it. You can do this by specifying the appropriate G/L account that will be used for returns clearing.
  Make sure that the G/L account is valid and active in the specified company code.
  
  
  
  Verify Account Assignment:
  
  Check the account assignment in the relevant sales document or return order to ensure that it points to the correct returns clearing account.
  
  
  
  Check Master Data:
  
  Ensure that the customer master data and material master data are correctly set up and that they reference the correct accounts.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, perform a test transaction to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like OBYC to check the account determination settings or SPRO for configuration.
  Documentation: Refer to SAP Help documentation for detailed steps on configuring returns processing and clearing accounts.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to the configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP SD (Sales and Distribution) for further assistance.