How To Fix >2390 - You cannot set the promise to pay to active again

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 390

• Message text: You cannot set the promise to pay to active again

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2390 - You cannot set the promise to pay to active again ?

  The SAP error message 2390 ("You cannot set the promise to pay to active again") typically occurs in the context of accounts receivable and payment processing. This error indicates that there is an issue with the status of a promise to pay (also known as a payment promise or payment commitment) that you are trying to activate again after it has already been set to a different status.
  Cause:
  
  Status Change Restrictions: Once a promise to pay has been set to a status other than "active" (e.g., "completed," "canceled," or "expired"), SAP does not allow it to be reactivated. This is a safeguard to maintain the integrity of financial records.
  Business Rules: Your organization may have specific business rules or configurations that prevent reactivation of promises to pay once they have been finalized or altered.
  
  Solution:
  
  Review the Status: Check the current status of the promise to pay. If it is not in an "active" state, you will need to determine if it can be modified or if a new promise to pay needs to be created.
  Create a New Promise: If reactivation is not possible, consider creating a new promise to pay instead of trying to reactivate the old one.
  Consult Documentation: Review your organization's internal documentation or SAP help resources for specific guidelines on handling promises to pay.
  Contact Support: If you believe this error is occurring inappropriately or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-28 (Post Incoming Payments) or F-32 (Clear Customer) that may be involved in processing payments and promises to pay.
  Configuration Settings: Check the configuration settings in the SAP system related to accounts receivable and promises to pay. This may involve looking into the settings in the Financial Accounting (FI) module.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to promises to pay, as restrictions may be in place based on user roles.
  
  By following these steps, you should be able to address the error message and proceed with your financial transactions in SAP.