How To Fix >2387 - Promise &1 cannot be closed yet

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 387

• Message text: Promise &1 cannot be closed yet

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2387 - Promise &1 cannot be closed yet ?

  The SAP error message 2387 ("Promise &1 cannot be closed yet") typically occurs in the context of the SAP system when dealing with sales orders, delivery, or billing processes. This error indicates that there are still open items or conditions associated with the promise (such as a sales order or delivery) that prevent it from being closed.
  Causes:
  
  Open Deliveries or Sales Orders: There may be open deliveries or sales orders that are still linked to the promise.
  Incomplete Billing: The billing process may not be completed, meaning that there are still outstanding invoices or billing documents.
  Open Items in Accounting: There could be open accounting items related to the promise that need to be resolved.
  Dependencies on Other Documents: The promise may depend on other documents or processes that have not been completed.
  
  Solutions:
  
  Check Open Deliveries/Sales Orders: Review the related sales orders or deliveries to ensure that they are fully processed and closed. You can do this by checking the status of the sales order or delivery in the SAP system.
  Complete Billing: Ensure that all billing documents related to the promise are completed. This may involve creating or finalizing invoices.
  Clear Open Items: Investigate any open items in the accounting system that may be linked to the promise. Resolve any discrepancies or outstanding items.
  Review Dependencies: Check for any dependencies on other documents or processes that may be preventing the promise from being closed. Ensure that all related processes are completed.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and related processes.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as VA03 (Display Sales Order), VL03N (Display Outbound Delivery), or VF03 (Display Billing Document) to investigate the status of related documents.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this error message.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and modify the related documents in the SAP system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.