How To Fix >2343 - Ticket &1 is not (or no longer) valid

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 343

• Message text: Ticket &1 is not (or no longer) valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2343 - Ticket &1 is not (or no longer) valid ?

  The SAP error message "2343 Ticket &1 is not (or no longer) valid" typically occurs in the context of SAP's service management or customer service modules, particularly when dealing with service tickets or incidents. This error indicates that the ticket referenced (denoted by &1) is either invalid or has been closed, deleted, or otherwise rendered unusable.
  Causes:
  
  Ticket Closure: The ticket has already been closed or completed, and any further actions on it are not permitted.
  Deletion: The ticket may have been deleted from the system, either by a user or through a batch process.
  Status Change: The status of the ticket may have changed to a state that does not allow further processing (e.g., archived).
  Incorrect Ticket Number: The ticket number entered may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to access or modify the ticket.
  
  Solutions:
  
  Verify Ticket Status: Check the status of the ticket in the system to confirm whether it is still valid or has been closed/deleted.
  Check Ticket Number: Ensure that the ticket number entered is correct and exists in the system.
  Review User Permissions: Confirm that the user has the appropriate authorizations to access and modify the ticket.
  Consult with Support: If the ticket should be valid and you are still encountering issues, consult with your SAP support team or system administrator for further investigation.
  Recreate Ticket: If the ticket is indeed invalid and cannot be recovered, consider creating a new ticket if the issue still requires attention.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Service Notification), IW22 (Change Service Notification), and IW23 (Display Service Notification) to manage service tickets.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for the specific module you are working with to understand the lifecycle of service tickets and the implications of their statuses.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.