How To Fix >2311 - | Payment order and accumulated withholding tax are mutually exclusive

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 311

• Message text: | Payment order and accumulated withholding tax are mutually exclusive

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2311 - | Payment order and accumulated withholding tax are mutually exclusive ?

  The SAP error message 2311 indicates that there is a conflict between a payment order and accumulated withholding tax. This typically occurs in the context of financial transactions where both a payment order and withholding tax are being processed simultaneously, which is not allowed.
  Cause:
  The error arises when:
  
  A payment order is created for a vendor or customer who has accumulated withholding tax.
  The system does not allow both a payment order and withholding tax to be processed together for the same transaction.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Transaction: Check the transaction details to confirm whether a payment order and withholding tax are being applied simultaneously. 
  
  
  Adjust Payment Method: If the payment order is not necessary, consider adjusting the payment method to avoid the conflict. You may need to process the payment without the payment order or handle the withholding tax separately.
  
  
  Separate Transactions: If both the payment order and withholding tax are required, consider processing them as separate transactions. First, handle the withholding tax and then process the payment order.
  
  
  Configuration Check: Ensure that the configuration settings in your SAP system regarding payment processing and withholding tax are correctly set up. This may involve checking the settings in the Financial Accounting (FI) module.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling payment orders and withholding tax.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Withholding Tax Configuration: Ensure that the withholding tax codes and settings are correctly configured in the system.
  Payment Processing: Familiarize yourself with the payment processing procedures in SAP, including how to handle payment orders and tax deductions.
  Transaction Codes: Use relevant transaction codes (e.g., F110 for automatic payment transactions) to review and manage payment orders and withholding tax.
  
  By following these steps, you should be able to resolve the error and ensure that your financial transactions are processed correctly in SAP.