How To Fix >2310 - | Mandate &1 is not valid for receivables of business partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 310

• Message text: | Mandate &1 is not valid for receivables of business partner &2

Self-Explanatory Message

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• What is the cause and solution for SAP error message >2310 - | Mandate &1 is not valid for receivables of business partner &2 ?

  The SAP error message 2310 indicates that a mandate (a direct debit authorization) is not valid for the receivables of a specific business partner. This error typically arises in the context of financial transactions involving direct debits, particularly in the SAP Financial Accounting (FI) module.
  Cause:
  The error can occur due to several reasons:
  
  Invalid Mandate: The mandate referenced is either expired, not activated, or not correctly set up in the system.
  Business Partner Issues: The business partner may not be linked correctly to the mandate, or the mandate may not be applicable to the specific business partner.
  Configuration Issues: There may be configuration issues in the system regarding the mandate management or direct debit processing.
  Data Entry Errors: Incorrect data entry when creating or processing the mandate or business partner information.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Mandate Validity:
  
  Verify that the mandate is active and has not expired. You can do this by checking the mandate details in the SAP system.
  Ensure that the mandate is correctly linked to the business partner in question.
  
  
  
  Review Business Partner Configuration:
  
  Check the business partner settings to ensure that they are correctly configured to use the mandate.
  Ensure that the business partner has the correct payment methods and that the mandate is applicable to their account.
  
  
  
  Correct Data Entry:
  
  Review the entries made for the mandate and the business partner to ensure there are no typographical errors or incorrect data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific details on mandate management and direct debit processing.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Mandate Management: In SAP, mandates are used to manage direct debit authorizations. It is essential to ensure that mandates are set up correctly for each business partner to avoid errors during payment processing.
  Business Partner Master Data: Ensure that the business partner master data is complete and accurate, including payment terms, bank details, and mandate information.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on handling this error.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.