How To Fix >2077 - | ... Promise to pay &1, date &2

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 077

• Message text: | ... Promise to pay &1, date &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message >2077 - | ... Promise to pay &1, date &2 ?

  The SAP error message 2077 typically relates to issues with a promise to pay in the context of accounts receivable or billing. This error can occur when there is a discrepancy or issue with the payment promise made by a customer, particularly regarding the date or amount.
  Cause:
  The error message 2077 can be triggered by several factors, including:
  
  Invalid Payment Promise: The promise to pay may not be valid due to incorrect data entry or a mismatch between the promised amount and the actual outstanding balance.
  Date Issues: The date specified for the promise to pay may be in the past or not aligned with the system's expectations (e.g., it may fall outside of allowed payment terms).
  Customer Status: The customer may have restrictions or issues that prevent them from making a payment, such as being blocked for credit reasons.
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business processes or requirements.
  
  Solution:
  To resolve the error message 2077, consider the following steps:
  
  Verify Payment Promise Details: Check the details of the promise to pay, including the amount and date. Ensure that they are correct and align with the customer's outstanding balance.
  Check Customer Status: Review the customer's account status to ensure there are no blocks or restrictions that would prevent them from making a payment.
  Adjust Dates: If the date of the promise to pay is in the past or not acceptable, update it to a valid future date.
  Review Configuration: If the issue persists, consult with your SAP administrator or support team to review the configuration settings related to payment promises and accounts receivable.
  Consult Documentation: Refer to SAP documentation or support resources for additional guidance on handling this specific error message.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FD32 (Change Customer Credit Management) or FBL5N (Customer Line Item Display) to investigate customer accounts.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user attempting to make the promise to pay has the necessary permissions to do so.
  
  If the issue continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.