How To Fix 1J703 - Error sending enrichment data to external system

SAP Error Message - Details

• Message type: E = Error

• Message class: 1J - BCA: Payment Order Dialog

• Message number: 703

• Message text: Error sending enrichment data to external system

What causes this issue?

An internal error occurred.

System Response

The enrichment data for the payment order could not be sent to the
external system, and thus you cannot post the payment order.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 1J703 - Error sending enrichment data to external system ?

  The SAP error message 1J703 indicates an issue with sending enrichment data to an external system. This error typically arises in scenarios where SAP is trying to communicate with an external application or service, and there is a failure in that communication process.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external system.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external system can lead to communication failures.
  Authentication Issues: If the external system requires authentication, any issues with credentials or tokens can cause this error.
  Data Format Issues: The data being sent may not be in the expected format, leading to rejection by the external system.
  Service Availability: The external system may be down or not reachable at the time of the request.
  Timeouts: The request may be timing out due to long processing times on the external system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external system. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the external system. Ensure that endpoints, ports, and protocols are correctly set up.
  Validate Authentication: Check the credentials or tokens used for authentication. Ensure they are valid and have not expired.
  Inspect Data Formats: Review the data being sent to ensure it adheres to the expected format required by the external system.
  Monitor External System Status: Check if the external system is operational. If it is down, you may need to wait until it is back online.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the SAP system for the communication with the external system.
  
  Related Information:
  
  Logs and Traces: Check the application logs in SAP (transaction codes like SLG1) for more detailed error messages that can provide additional context.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the documentation for both the SAP system and the external system to ensure compatibility and correct configuration.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the external system for further assistance.
  
  By systematically checking these areas, you should be able to identify and resolve the cause of the 1J703 error.