How To Fix 1J285 - PO &1 in bank area &2, acct &3 sent to PTS; Communication error

SAP Error Message - Details

• Message type: E = Error

• Message class: 1J - BCA: Payment Order Dialog

• Message number: 285

• Message text: PO &1 in bank area &2, acct &3 sent to PTS; Communication error

What causes this issue?

You created a payment order from a forward order to make a SEPA direct
debit collection. For SEPA direct debit orders, ordering party items are
also transferred synchronously to the payment transaction system if you
make the appropriate setting in the IMG
<DS:SIMG.SIMG_BA-CA-TBKKSEPA_ORD>Define SEPA Properties for Ordering
Party Transaction Types.</>
In the course of this transfer there was a communication error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Ask your system administrator to correct the communication error. Then
you need to send the ordering party items and recipient items to the
external payment transaction system again using report <NP>RFBKPOEX</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 1J285 - PO &1 in bank area &2, acct &3 sent to PTS; Communication error ?

  The SAP error message "1J285 PO &1 in bank area &2, acct &3 sent to PTS; Communication error" typically indicates a communication issue between the SAP system and the Payment Transaction Service (PTS) when processing a payment order (PO). Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the PTS.
  Configuration Errors: Incorrect configuration settings in the SAP system or PTS can lead to communication errors.
  Service Availability: The PTS service may be down or unavailable at the time of the transaction.
  Authorization Issues: The user or system may not have the necessary permissions to communicate with the PTS.
  Data Format Issues: The data being sent to the PTS may not be in the expected format, leading to rejection.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the PTS is stable and functioning