How To Fix 1E384 - Bank area &1, Acct &2: status 'closed' - not possible to create mandate

SAP Error Message - Details

• Message type: E = Error

• Message class: 1E - BCA: Account

• Message number: 384

• Message text: Bank area &1, Acct &2: status 'closed' - not possible to create mandate

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 1E384 - Bank area &1, Acct &2: status 'closed' - not possible to create mandate ?

  The SAP error message 1E384 indicates that there is an issue with creating a mandate for a bank account that is marked as "closed." This error typically arises in the context of managing bank details and mandates in SAP, particularly when dealing with electronic payments or direct debits.
  Cause:
  The error message can occur due to the following reasons:
  
  Closed Bank Account: The bank account specified in the error message is marked as "closed" in the system. This means that no further transactions, including the creation of mandates, can be processed against this account.
  Incorrect Bank Area or Account: The bank area or account number provided may not be valid or may not correspond to an active account.
  Data Entry Error: There may be a typographical error in the bank account details or the mandate creation process.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Bank Account Status:
  
  Navigate to the bank account details in SAP and verify the status of the account. If it is indeed marked as "closed," you will need to either reactivate the account (if applicable) or use a different, active bank account for the mandate.
  
  
  
  Update Bank Account Information:
  
  If the account is closed and you need to create a mandate, you should update the payment details to use an active bank account. This may involve creating a new bank account in the system.
  
  
  
  Review Bank Area Configuration:
  
  Ensure that the bank area and account number are correctly configured in the system. Check for any discrepancies in the configuration that might lead to this error.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about the status of the bank account or how to proceed, consult with your finance or accounting team. They may have insights into the account's status and the appropriate steps to take.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FI01 (Create Bank Master Record) or FI02 (Change Bank Master Record) to manage bank account details.
  Mandate Management: Familiarize yourself with the mandate management process in SAP, as it may involve specific configurations and settings that need to be in place for successful mandate creation.
  Documentation: Review SAP notes and documentation related to bank account management and mandate creation for any additional troubleshooting steps or updates.
  
  By following these steps, you should be able to address the error message and successfully create the required mandate.