How To Fix >1722 - Reversal is only possible using reversal service for real-time payments

SAP Error Message - Details

• Message type: E = Error

• Message class: >1 - Shockwave SAPGUI message handling

• Message number: 722

• Message text: Reversal is only possible using reversal service for real-time payments

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >1722 - Reversal is only possible using reversal service for real-time payments ?

  The SAP error message 1722 indicates that a reversal of a real-time payment cannot be processed using the standard reversal method. This typically occurs in the context of financial transactions where real-time payments are involved, such as those processed through payment service providers or specific banking interfaces.
  Cause:
  The error arises because:
  
  Real-Time Payment Processing: Real-time payments often have specific processing rules and requirements that differ from traditional payment methods. The system may require a dedicated reversal service to handle these transactions.
  Configuration Issues: The system may not be properly configured to handle reversals for real-time payments, or the necessary services may not be activated.
  Transaction Status: The transaction you are trying to reverse may not be eligible for reversal through the standard process due to its current status or the time elapsed since the transaction was processed.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Use the Reversal Service: Ensure that you are using the appropriate reversal service designed for real-time payments. This may involve using a specific transaction code or API provided by your payment service provider.
  
  
  Check Configuration: Review the configuration settings in your SAP system related to real-time payments and reversals. Ensure that the necessary services are activated and properly configured.
  
  
  Consult Documentation: Refer to the SAP documentation or the documentation provided by your payment service provider for specific instructions on how to process reversals for real-time payments.
  
  
  Transaction Eligibility: Verify the status of the transaction you are attempting to reverse. If it is too old or has already been settled, it may not be eligible for reversal.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your payment service provider for assistance. They may provide insights specific to your configuration or transaction type.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide updates on handling real-time payment reversals.
  Payment Service Provider Documentation: Review the guidelines provided by your payment service provider regarding real-time payments and their reversal processes.
  Transaction Logs: Analyze transaction logs for any additional error messages or warnings that may provide more context about the failure.
  
  By following these steps, you should be able to address the error and successfully process the reversal of a real-time payment.