How To Fix >1586 - &1 is not a returns reason for the payment service provider.

SAP Error Message - Details

• Message type: E = Error

• Message class: >1 - Shockwave SAPGUI message handling

• Message number: 586

• Message text: &1 is not a returns reason for the payment service provider.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >1586 - &1 is not a returns reason for the payment service provider. ?

  The SAP error message "1586 &1 is not a returns reason for the payment service provider" typically occurs in the context of payment processing, particularly when dealing with returned payments or transactions that have been rejected by a payment service provider (PSP). This error indicates that the specified return reason (denoted by &1) is not recognized or valid for the payment service provider you are using.
  Cause:
  
  Invalid Return Reason: The return reason code you are trying to use does not exist in the configuration of the payment service provider.
  Configuration Issues: The mapping between SAP and the payment service provider may not be set up correctly, leading to discrepancies in return reason codes.
  Updates or Changes: If there have been recent updates to the payment service provider's system or changes in the return reason codes, the existing codes in SAP may no longer be valid.
  
  Solution:
  
  Check Return Reason Codes: Verify the return reason code you are using against the list of valid return reason codes provided by your payment service provider. Ensure that the code is correctly entered.
  Update Configuration: If the return reason code is indeed valid, check the configuration settings in SAP to ensure that the return reason codes are correctly mapped to those recognized by the payment service provider.
  Consult Documentation: Refer to the documentation provided by the payment service provider for the correct return reason codes and their meanings.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your payment service provider's support team or your SAP support team for assistance. They may provide insights into any recent changes or updates that could affect the return reason codes.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to payment processing and return reason codes.
  Payment Service Provider Documentation: Review the technical documentation or API references from your payment service provider for details on return reason codes and their usage.
  Transaction Logs: Analyze transaction logs in SAP to identify patterns or specific transactions that triggered the error, which may help in troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.