How To Fix 0K420 - Crystal reports is deactivated on your system

SAP Error Message - Details

• Message type: E = Error

• Message class: 0K - Messages for "General List Modules"

• Message number: 420

• Message text: Crystal reports is deactivated on your system

What causes this issue?

You have tried to select a layout that is switched to Crystal reports
display or the application was started automatically with such a layout.
However, Crystal reports is deactivated depending on the client.

System Response

The view is switched to the grid.

How to fix this error?

Contact your system administrator to have Crystal reports activated.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 0K420 - Crystal reports is deactivated on your system ?

  The SAP error message "0K420 Crystal reports is deactivated on your system" typically indicates that the Crystal Reports functionality is not enabled or properly configured in your SAP system. This can occur for various reasons, such as licensing issues, configuration settings, or missing components.
  Causes:
  
  Licensing Issues: The Crystal Reports component may not be licensed or the license may have expired.
  Deactivated Component: The Crystal Reports functionality may have been intentionally deactivated in the system settings.
  Missing Installation: The necessary Crystal Reports software or components may not be installed on the server or client.
  Configuration Issues: There may be configuration settings in the SAP system that prevent Crystal Reports from functioning correctly.
  
  Solutions:
  
  
  Check Licensing:
  
  Verify that you have a valid license for Crystal Reports. You may need to contact your SAP account representative or check your SAP licensing agreements.
  
  
  
  Activate Crystal Reports:
  
  If Crystal Reports is deactivated, you may need to activate it in the SAP system. This can typically be done through the SAP GUI by navigating to the relevant configuration settings.
  
  
  
  Install Required Components:
  
  Ensure that all necessary components of Crystal Reports are installed on your system. This may involve installing the Crystal Reports software or any required add-ons.
  
  
  
  Check System Configuration:
  
  Review the system configuration settings to ensure that Crystal Reports is enabled. This may involve checking transaction codes related to reporting or configuration settings in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation or help resources for specific instructions on enabling and configuring Crystal Reports in your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for assistance. They can provide guidance based on your specific system setup and version.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Version Compatibility: Ensure that the version of Crystal Reports you are using is compatible with your version of SAP.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to enable Crystal Reports in your SAP system.