How To Fix 00962 - DB error: Access to DB interface unsuccessful

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 962

• Message text: DB error: Access to DB interface unsuccessful

What causes this issue?

Internal error within the database interface.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 00962 - DB error: Access to DB interface unsuccessful ?

  The SAP error message "00962 DB error: Access to DB interface unsuccessful" typically indicates that there is a problem with the database connection or the database interface itself. This error can arise from various issues, including configuration problems, network issues, or database server problems. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Database Connection Issues: The SAP system may not be able to connect to the database due to incorrect connection parameters (like hostname, port, or database name).
  Database Server Down: The database server may be down or not responding.
  Network Issues: There may be network connectivity issues between the SAP application server and the database server.
  Configuration Errors: Incorrect configuration in the SAP system or database settings can lead to this error.
  Insufficient Permissions: The user account used to connect to the database may not have the necessary permissions.
  Database Lock: The database might be locked or in a state that prevents access.
  Resource Limitations: The database server may be running out of resources (like memory or connections).
  
  Solutions:
  
  
  Check Database Connection Parameters:
  
  Verify the connection parameters in the SAP system (transaction DBACOCKPIT or RZ10 for profile parameters).
  Ensure that the hostname, port, and database name are correct.
  
  
  
  Database Server Status:
  
  Check if the database server is up and running. You can do this by trying to connect to the database using a database client tool.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP application server and the database server. Use tools like ping or telnet to check connectivity.
  
  
  
  Review SAP and Database Logs:
  
  Check the SAP system logs (transaction SM21) and the database logs for any error messages that might provide more context.
  
  
  
  User Permissions:
  
  Ensure that the user account used for the database connection has the necessary permissions to access the database.
  
  
  
  Database Configuration:
  
  Review the database configuration settings to ensure they are correct and optimal for your environment.
  
  
  
  Restart Services:
  
  If the database server is running but still inaccessible, consider restarting the database service or the SAP application server.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation for specific guidance related to your SAP version and database type.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error.
  Database Documentation: Consult the documentation for your specific database (e.g., Oracle, SQL Server, HANA) for troubleshooting connectivity issues.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your database administrator or SAP support for further investigation.