How To Fix 00799 - Ticket does not contain an ABAP user ID or an empty ID (see note 1159962)

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 799

• Message text: Ticket does not contain an ABAP user ID or an empty ID (see note 1159962)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 00799 - Ticket does not contain an ABAP user ID or an empty ID (see note 1159962) ?

  The SAP error message "00799 Ticket does not contain an ABAP user ID or an empty ID" typically occurs in the context of SAP support tickets or when using the SAP Support Portal. This error indicates that the system is unable to find a valid ABAP user ID associated with the ticket, which is necessary for processing or referencing the ticket.
  Cause:
  
  Missing User ID: The ticket may not have an associated ABAP user ID, which is required for identification and processing.
  Empty User ID: The user ID field in the ticket might be empty, leading to this error.
  Configuration Issues: There may be issues with the configuration of the SAP system or the support ticketing system that prevent the user ID from being recognized.
  User Deactivation: The user ID associated with the ticket may have been deactivated or deleted in the SAP system.
  
  Solution:
  
  Check Ticket Details: Review the ticket to ensure that it contains a valid ABAP user ID. If it is missing, you may need to update the ticket with the correct user ID.
  Update User ID: If you have access, update the ticket to include a valid ABAP user ID.
  Contact Support: If you are unable to resolve the issue, contact SAP support for assistance. Provide them with the ticket number and any relevant details.
  Review User Status: Check if the user ID associated with the ticket is active. If it has been deactivated, you may need to reactivate it or use a different user ID.
  Refer to SAP Notes: Check SAP Note 1159962 for any specific instructions or updates related to this error message. SAP Notes often provide detailed guidance on resolving specific issues.
  
  Related Information:
  
  SAP Notes: Always refer to relevant SAP Notes for updates or patches that may address the issue. Note 1159962 specifically addresses this error and may contain additional context or solutions.
  User Management: Ensure that user management practices are in place to maintain valid and active user IDs in the system.
  Documentation: Review SAP documentation related to support ticket management and user ID requirements to ensure compliance with best practices.
  
  By following these steps, you should be able to resolve the error message and ensure that your SAP support tickets are processed correctly.