How To Fix 00797 - Log on using SSO ticket denied due to security guideline

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 797

• Message text: Log on using SSO ticket denied due to security guideline

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 00797 - Log on using SSO ticket denied due to security guideline ?

  The SAP error message "00797 Log on using SSO ticket denied due to security guideline" typically indicates that there is a security policy or guideline in place that is preventing the use of Single Sign-On (SSO) tickets for logging into the SAP system. This can occur for various reasons, including configuration issues, security settings, or user permissions.
  Causes:
  
  Security Policies: The SAP system may have security guidelines that restrict the use of SSO tickets for certain users or roles.
  Configuration Issues: The SSO configuration may not be set up correctly, leading to the denial of SSO tickets.
  User Permissions: The user attempting to log in may not have the necessary permissions to use SSO.
  Expired or Invalid Ticket: The SSO ticket being used may be expired or invalid.
  Network Issues: There may be network-related issues preventing the SSO ticket from being validated.
  
  Solutions:
  
  Check Security Guidelines: Review the security guidelines set in the SAP system to ensure that the user is allowed to log in using SSO tickets.
  Verify SSO Configuration: Ensure that the SSO configuration is correctly set up in the SAP system. This includes checking the settings in the SAP NetWeaver Administrator or the relevant configuration files.
  User Role and Permissions: Verify that the user has the appropriate roles and permissions to use SSO. This may involve checking user profiles and authorizations.
  Validate SSO Ticket: Ensure that the SSO ticket being used is valid and not expired. You may need to generate a new ticket if the current one is invalid.
  Check Network Connectivity: Ensure that there are no network issues that could be affecting the SSO ticket validation process.
  Consult SAP Documentation: Refer to SAP's official documentation or support notes for specific guidance related to SSO configuration and troubleshooting.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs (such as the developer trace files) for more detailed error messages that could provide insight into the cause of the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further assistance.