How To Fix >0396 - Document &1 created from billing engine; reversal not possible here

SAP Error Message - Details

• Message type: E = Error

• Message class: >0 - General Basis texts

• Message number: 396

• Message text: Document &1 created from billing engine; reversal not possible here

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >0396 - Document &1 created from billing engine; reversal not possible here ?

  The SAP error message 0396 ("Document &1 created from billing engine; reversal not possible here") typically occurs in the context of billing and invoicing processes within SAP. This error indicates that the document you are trying to reverse was created by the billing engine, and the system does not allow for a reversal in the current context.
  Cause:
  
  Document Type: The document you are trying to reverse is likely a billing document (like an invoice) that was generated by the billing engine, which may have specific rules regarding reversals.
  Status of the Document: The document may be in a status that does not allow for reversal, such as being already processed or settled.
  Configuration Settings: The system configuration may restrict reversals for certain document types or under certain conditions.
  
  Solution:
  
  Check Document Status: Verify the status of the document you are trying to reverse. If it has already been processed or settled, you may need to follow a different procedure to correct the issue.
  Use Alternative Methods: Instead of reversing the document, consider using a credit memo or a cancellation invoice, which may be the appropriate way to handle the situation.
  Consult Configuration: If you have access to the configuration settings, check if there are any restrictions on reversing documents created by the billing engine. You may need to adjust these settings if appropriate.
  Contact Support: If you are unsure about how to proceed or if the issue persists, it may be beneficial to contact your SAP support team or consult the SAP Help Portal for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF11 (Cancel Billing Document) or VF02 (Change Billing Document) to manage billing documents.
  Documentation: Review SAP documentation related to billing processes and document management to understand the implications of document types and their statuses.
  User Roles: Ensure that you have the necessary permissions to perform reversals or cancellations, as user roles can affect access to certain functions in SAP.
  
  By following these steps, you should be able to address the error message and find an appropriate solution for your billing document issue.