How To Fix >0393 - System error: Double totals record for reconciliation key &1 hash key &2

SAP Error Message - Details

• Message type: E = Error

• Message class: >0 - General Basis texts

• Message number: 393

• Message text: System error: Double totals record for reconciliation key &1 hash key &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >0393 - System error: Double totals record for reconciliation key &1 hash key &2 ?

  The SAP error message 0393 indicates a system error related to a double totals record for a reconciliation key. This typically occurs in the context of financial accounting or controlling modules, where the system detects that there are duplicate entries for a specific reconciliation key and hash key combination.
  Cause:
  
  
  Duplicate Entries: The most common cause of this error is the presence of duplicate totals records in the database for the specified reconciliation key and hash key. This can happen due to:
  
  Incorrect data entry or processing.
  Issues during data migration or system upgrades.
  Bugs in custom programs or enhancements that manipulate financial data.
  
  
  
  Data Consistency Issues: There may be inconsistencies in the database that lead to the system believing that there are multiple records for the same reconciliation key.
  
  
  Solution:
  
  
  Check for Duplicates: 
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., BSIK, BSAK, or other relevant tables) and check for duplicate entries for the specified reconciliation key and hash key.
  You can run SQL queries to identify duplicates.
  
  
  
  Data Correction:
  
  If duplicates are found, you may need to delete or correct the duplicate entries. This should be done with caution and ideally in a test environment first.
  Ensure that you have proper backups before making any changes to the database.
  
  
  
  Review Custom Code: 
  
  If the error is occurring due to custom programs or enhancements, review the code to ensure that it is not inadvertently creating duplicate records.
  
  
  
  Consult SAP Notes: 
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues related to this error.
  
  
  
  System Check: 
  
  Perform a system check to ensure that there are no underlying issues with the database or application that could be causing this error.
  
  
  
  Contact SAP Support: 
  
  If the issue persists and you are unable to resolve it, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs or information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE16 (Data Browser), SE11 (Data Dictionary), and SE80 (Object Navigator) for checking and managing database entries.
  Database Tables: Understand the structure of relevant tables in your SAP system that may be involved in financial transactions and reconciliation.
  Testing Environment: Always perform tests in a non-production environment to avoid impacting live data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.