How To Fix >0375 - Returns cannot be posted in the selected form

SAP Error Message - Details

• Message type: E = Error

• Message class: >0 - General Basis texts

• Message number: 375

• Message text: Returns cannot be posted in the selected form

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >0375 - Returns cannot be posted in the selected form ?

  The SAP error message 0375 ("Returns cannot be posted in the selected form") typically occurs when there is an issue with the configuration or the data being used for processing returns in the system. This error is often encountered in the context of sales and distribution (SD) when trying to post a return delivery or a return sales order.
  Causes:
  
  Incorrect Document Type: The document type used for the return may not be configured to allow returns. Each document type in SAP has specific settings that determine how it can be used.
  Configuration Issues: The return process may not be properly configured in the system. This includes settings in the sales document types, item categories, or return delivery types.
  Status of the Original Document: The original sales order or delivery may be in a status that does not allow returns (e.g., it may be fully billed or completed).
  Missing Authorizations: The user may not have the necessary authorizations to post returns for the selected document type.
  Custom Logic: There may be custom enhancements or user exits that restrict the posting of returns under certain conditions.
  
  Solutions:
  
  
  Check Document Type Configuration:
  
  Go to the configuration settings for sales document types (Transaction code: VOTXN).
  Ensure that the document type you are using for returns is correctly set up to allow return postings.
  
  
  
  Review Item Category Settings:
  
  Check the item category used in the return document. Ensure that it is configured to allow returns (Transaction code: VOV4).
  
  
  
  Verify Original Document Status:
  
  Check the status of the original sales order or delivery. If it is completed or fully billed, you may need to reverse or adjust it before processing the return.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to post returns. This can be checked in the user roles and profiles.
  
  
  
  Consult with Technical Team:
  
  If there are custom enhancements or user exits in place, consult with your technical team to see if any of these are affecting the return posting process.
  
  
  
  SAP Notes and Documentation:
  
  Check for any relevant SAP Notes that may address this specific error message. SAP frequently updates its documentation and provides fixes for known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VL01N (Create Outbound Delivery), and VL09 (Reverse Goods Movement).
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on sales and distribution processes.
  Testing in a Sandbox Environment: If possible, replicate the issue in a sandbox environment to test changes without affecting production data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to SAP support for further assistance.