How To Fix >0365 - Main and subtransaction for returns missing in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: >0 - General Basis texts

• Message number: 365

• Message text: Main and subtransaction for returns missing in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >0365 - Main and subtransaction for returns missing in Customizing ?

  The SAP error message 0365 indicates that there is a configuration issue related to the handling of returns in the system. Specifically, it suggests that the main and subtransaction for returns are not defined in the Customizing settings. This can occur in various modules, such as Sales and Distribution (SD) or Materials Management (MM), where returns processing is involved.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Missing Configuration: The main and subtransaction codes for returns have not been set up in the system.
  Incorrect Customizing Settings: The settings in the Customizing (SPRO) may not be correctly defined for the specific transaction type you are trying to process.
  Transport Issues: If the configuration was recently transported from another system, it may not have been fully or correctly transported.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen and enter transaction code SPRO.
  Navigate to the relevant area for returns processing. For example, in SD, you would go to:
  
  Sales and Distribution > Sales > Sales Documents > Define Returns.
  
  
  In MM, you would check:
  
  Materials Management > Purchasing > Returns > Define Returns.
  
  
  
  
  
  Define Main and Subtransaction:
  
  Ensure that the main transaction (e.g., returns) and the corresponding subtransaction (e.g., specific return types) are defined.
  If they are missing, you will need to create them according to your business requirements.
  
  
  
  Check Existing Configuration:
  
  Review the existing configuration to ensure that it aligns with your business processes.
  Make sure that the return types are correctly linked to the appropriate sales document types or purchasing document types.
  
  
  
  Testing:
  
  After making the necessary changes, test the returns process to ensure that the error no longer occurs.
  
  
  
  Transport Requests:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included and correctly imported.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring returns processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and MIGO (Goods Movement) for returns processing.
  User Exits and BAdIs: If you have custom logic, check for any user exits or Business Add-Ins (BAdIs) that might affect the returns process.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.