How To Fix >0311 - Reconciliation key &1 is blocked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: >0 - General Basis texts

• Message number: 311

• Message text: Reconciliation key &1 is blocked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >0311 - Reconciliation key &1 is blocked by user &2 ?

  The SAP error message 0311 indicates that a reconciliation key (such as a reconciliation account or a specific financial document) is blocked by a user. This typically occurs in the context of financial transactions, where certain accounts or keys are locked to prevent changes or postings by other users.
  Cause:
  
  User Lock: The reconciliation key is currently locked by another user who is performing a transaction or has an open session that involves that key.
  Transaction in Progress: A transaction that involves the reconciliation key is still in progress, and the system prevents other users from making changes until the transaction is completed.
  System Configuration: Certain configurations or settings in the SAP system may lead to locking mechanisms for reconciliation keys to ensure data integrity.
  
  Solution:
  
  Identify the Locking User: Check which user is blocking the reconciliation key. This can often be done through transaction codes like SM12 (to view and manage locks) or SM21 (to check system logs).
  Wait for Release: If the locking user is performing a legitimate transaction, you may need to wait until they complete their work.
  Contact the User: If you can identify the user, reach out to them to understand if they can release the lock or if they are aware of the issue.
  Force Unlock (if necessary): If the lock is not being released and it is critical to proceed, a system administrator can use transaction SM12 to delete the lock entry. However, this should be done with caution, as it may lead to data inconsistencies if the user is still working on the transaction.
  Review System Settings: If this issue occurs frequently, it may be worth reviewing the system settings or configurations related to locking mechanisms to ensure they are appropriate for your business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SE11: To check the data dictionary for the reconciliation key.
  
  
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to access and modify reconciliation keys.
  Documentation: Refer to SAP documentation or support notes for more detailed information on handling locks and reconciliation keys.
  
  If the problem persists or if you are unsure about the steps to take, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.