How To Fix FDM_AR267 - Klärungsfall &1 (&2 &3): Gutschriftsbetrag größer als zu klärender Betrag

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 267

• Message text: Klärungsfall &1 (&2 &3): Gutschriftsbetrag größer als zu klärender Betrag

Was verursacht dieses Problem?

A credit is transferred from an external application (such as CRM) to
FI. This credit should be assigned to invoice items in dispute case &V1&
(GUID &V2&). The open invoice items and consequently the dispute amount
of dispute case &V1& have been determined in FI. However, the amount of
the credit to be posted is greater than the disputed amount relating to
the dispute case.

Systemantwort

Processing or transfer to FI is terminated.

Wie behebe ich diesen Fehler?

Use transaction UDM_DISPUTE in the connected FSCM system first to check
from the FI and FSCM point of view dispute case &V1& for clearing
transactions, settlement documents already attached, and the amount
disputed. This problem usually occurs when disputed items have already
been cleared in FI by an external application (such as CRM), and the
disputed amount has therefore reduced, without a corresponding
instruction being triggered by a settlement from the external
application.
If necessary, also check from the CRM point of view how the settlement
transaction with this credit amount could be triggered even though the
amount is greater than the dispute amount in dispute case &V1& (GUID
&V2&).

Das System gibt eine Fehlermeldung aus und erlaubt Ihnen nicht, mit dieser Transaktion fortzufahren, bis der Fehler behoben ist.

Vorgehensweise für Systemadministratoren

You can set the display of this system message in accordance with your
requirements. In Customizing of the ECC system (FI, transaction OBA5),
choose Cross-Application Components -> Bank Directory -> Change Message
Control.
The work area and message number can be obtained from the technical
information.

Fehlermeldungsextrakt aus SAP-System. Copyright SAP SE