How To Fix FDM_AR266 - Klärungsfall &1 (&2 &3) hat keine offenen, zu klärende Posten

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 266

• Message text: Klärungsfall &1 (&2 &3) hat keine offenen, zu klärende Posten

Was verursacht dieses Problem?

A credit is transferred from an external application (such as CRM) to
FI. Open items in dispute case &V1& should be assigned to this credit.
However, in FI no disputed items were found in table FDM_DCOBJ with GUID
&V2&, consequently the amount being disputed in dispute case &V1& is
zero. The transfer of the credit to FI no longer makes sense from the FI
and FSCM point of view, as the credit to be posted cannot be assigned to
any open item of the dispute case. Subsequent processing by programs
FOAP_PROCESS_PAYMENT_ADVICES and FOAP_PROCESS_INVOICES and the resulting
update of the dispute case is no longer necessary, and can no longer be
carried out for this credit.

Systemantwort

Processing or transfer to FI is terminated.

Wie behebe ich diesen Fehler?

Use transaction UDM_DISPUTE in the connected FSCM system to check from
the FI point of view dispute case <(>&<)>V1<(>&<)> for clearing
transactions, settlement documents already attached, and the amount
disputed.
This problem usually occurs when disputed items have already been
cleared in FI by an external application (such as CRM), and the disputed
amount is therefore zero, without a corresponding instruction being
triggered by a settlement from the external application.
What can also happen is that the settlement has been triggered again
from the external application such as CRM, and that the dispute case and
the clearing transactions carried out are correct. When this is the
case, there is no need to make a transfer again.
Decide whether the document really does still need to be transferred
<ZH>without</> any additional change in the dispute case. If this is not
actually the case, you can temporarily change the message if necessary
in Customizing. If you make a change to the message in Customizing then
in such a situation the credit is transferred to FI and posted, but
still cannot be assigned to dispute case &V1&, as there are no disputed
items available there. Further use of the credit in FI then has to be
undertaken manually, as automated use by the two programs mentioned
above is no longer possible in these circumstances.

Das System gibt eine Fehlermeldung aus und erlaubt Ihnen nicht, mit dieser Transaktion fortzufahren, bis der Fehler behoben ist.

Vorgehensweise für Systemadministratoren

You can set the display of this system message in accordance with your
requirements. In Customizing of the ECC system (FI, transaction OBA5),
choose Cross-Application Components -> Bank Directory -> Change Message
Control.
The work area and message number can be obtained from the technical
information.

Fehlermeldungsextrakt aus SAP-System. Copyright SAP SE