How To Fix CRM_IC_AUI509 - Inbox-Customizing f. Elementarten falsch od. Komponentenset unvollständig

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 509

• Message text: Inbox-Customizing f. Elementarten falsch od. Komponentenset unvollständig

Was verursacht dieses Problem?

You have used the agent inbox to search for business transactions,
cases, e-mails, etc.

Systemantwort

The IC WebClient has detected a Customizing problem. The search could
not be completed successfully.

Wie behebe ich diesen Fehler?

Contact your system administrator.

Vorgehensweise für Systemadministratoren

You have defined the item categories taken into account during inbox
searches in Customizing for the agent inbox. These Customizing settings
have to be supported by the component set used in your application.
First ensure that the corresponding settings in the agent inbox
Customizing are correct. To do this, access the following Customizing
activities:
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Agent Inbox</> --> <ZK>Inbox Search Definitions</>
--> <DS:SIMG.CRM_IC_028>Define Element Categories for Searches</>
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Agent Inbox</> --> <DS:SIMG.CRM_IC_034>Define Inbox
Profile</>.
If the Customizing is correct, you have to enhance the component set
used by your application, which currently does not support all item
categories of the agent inbox. To do this, access the following
Customizing activities:
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Customer-Specific System Modifications</> -->
<DS:SIMG.IC_BASE_RUNTIME_FRAMEWORK_PROF>Define IC WebClient Runtime
Framework Profiles</>.
<ZK>Customer Relationship Management</> --> <ZK>CRM Cross-Application
Components</> --> <ZK>Generic Interaction Layer/Object Layer</> -->
<DS:SIMG.GENIL_010>Basic Settings</>.
In order to analyze the problem further, activate the checkpoint group
'IC_WEBCLIENT_INBOX' for your user in transaction SAAB. A dialog box of
the ABAP debugger will be displayed as soon as the problem occurs.

Das System gibt eine Fehlermeldung aus und erlaubt Ihnen nicht, mit dieser Transaktion fortzufahren, bis der Fehler behoben ist.

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