How To Fix CRM_IC_AUI508 - Nicht bestimmbar, ob Drucktasten für ausgew. Inbox-Element deaktiviert

CRM_IC_AUI508 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 508

• Message text: Nicht bestimmbar, ob Drucktasten für ausgew. Inbox-Element deaktiviert

Was verursacht dieses Problem?

You are using the agent inbox to process business transactions or cases.
You have selected an item in the result list and received this message.

Systemantwort

Due to an internal problem, the system was not able to determine whether
some of the inbox buttons are to be enabled or disabled.

Wie behebe ich diesen Fehler?

Contact your system administrator.

Vorgehensweise für Systemadministratoren

Ensure that the transaction type of the selected inbox item has been
defined in Customizing for the activity clipboard. To do this, access
the Customizing activity <ZK>Customer Relationship Management</> -->
<ZK>Interaction Center WebClient</> --> <ZK>Basic Functions</> -->
<DS:SIMG.CRM_IC_007>Define Activity Clipboard Profiles</>.
In order to analyze the problem, activate the checkpoint groups
IC_WEBCLIENT_INBOX and IC_WEBCLIENT_PROCESS_CONTROL for your user in
transaction SAAB (Assertions and Breakpoints). A dialog box of the ABAP
debugger is then displayed as soon as the problem occurs.

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