How to use HREIC_WF_FOLUP - Customizing Workflow action cons.EIC

HREIC_WF_FOLUP - Overview

• Transaction Code: HREIC_WF_FOLUP

  Description: Customizing Workflow action cons.EIC

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: PAOC_EIC_APPL_ACTIVITY

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

HREIC_WF_FOLUP - Details

• SAP Tcode: HREIC_WF_FOLUP - Customizing Workflow action cons.EIC

  
  Overview: 
  HREIC_WF_FOLUP is a SAP transaction code used to customize the workflow for the Employee Interaction Center (EIC) FollowUpAct. This transaction code allows users to configure the workflow for the EIC FollowUpAct, which is used to manage employee interactions with customers. 
  
  Functionality: 
  The HREIC_WF_FOLUP transaction code enables users to customize the workflow for the EIC FollowUpAct. This includes setting up the workflow steps, assigning tasks to users, and configuring the workflow rules. The workflow can be configured to ensure that all customer interactions are handled in a timely and efficient manner. 
  
  Step-by-step How to Use: 
  1. Access the HREIC_WF_FOLUP transaction code in SAP. 
  2. Select the “Customizing” tab. 
  3. Select “Workflow” from the drop-down menu. 
  4. Select “EIC FollowUpAct” from the list of available workflows. 
  5. Configure the workflow steps, assign tasks to users, and configure the workflow rules as desired. 
  6. Save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with SAP’s Workflow Builder tool before attempting to customize a workflow using HREIC_WF_FOLUP. Additionally, users should ensure that all changes made to the workflow are tested thoroughly before being implemented in a production environment.