How to use CRMC_IC_EVENT_REP - Profil pr contact piloté par règles


CRMC_IC_EVENT_REP - Overview

  • Transaction Code: CRMC_IC_EVENT_REP

    Description: Profil pr contact piloté par règles

    Release: S/4HANA only

  • Show technical details Hide technical details
    • Program:

      Screen: 0

      Authorization Object:

    • Development Package: CRM_IC_IDI_SERVICE

      Package Description: Intent driven interaction services

      Parent Package: CRM_IC_APPL

    • Module/Component: CRM-IC

      Description: Interaction Center WebClient


CRMC_IC_EVENT_REP - Details

  • SAP Tcode: CRMC_IC_EVENT_REP - Profil pr contact piloté par règles
     Report
    
    Overview:
    The SAP transaction code CRMC_IC_EVENT_REP is used to generate an Intent Driven Interaction Profile Report. This report provides an overview of the customer interactions that have taken place in the system. It is used to analyze customer behavior and identify trends in customer interactions. 
    
    Functionality: 
    The report generated by this transaction code provides a detailed overview of customer interactions, including the type of interaction, the date and time of the interaction, and the customer’s response. It also provides a summary of the customer’s overall interaction profile, including the number of interactions, the average response time, and the average satisfaction rating. 
    
    Step-by-step How to Use: 
    To generate an Intent Driven Interaction Profile Report using this transaction code 
    1. Log into your SAP system and enter the transaction code CRMC_IC_EVENT_REP in the command field. 
    2. Select the desired date range for which you want to generate the report. 
    3. Select the desired customer segment for which you want to generate the report. 
    4. Select any additional filters you want to apply to the report. 
    5. Click “Execute” to generate the report. 
    
    Other Recommendations: 
    It is recommended that you review your Intent Driven Interaction Profile Report regularly in order to identify trends in customer behavior and make adjustments to your customer service strategy accordingly. Additionally, it is recommended that you use this report in conjunction with other

    Already have an account? Login here!

CRMC_IC_EVENT_REP - Related Tcodes


Rating
ERPlingo simplifies finding the accurate answers to SAP message errors. I now use every week. A must have tool for anyone working with SAP! Highly recommended!
Rate 1
Kent Bettisworth
Executive SAP Consultant