How to use CRM_IC2003 - ICWebClient

SAP Transaction Code - Details

• Transaction Code: CRM_IC2003

  Description: ICWebClient

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_APPL

    Package Description: CRM Interaction Center: Application

    Parent Package: CRM_IC

  • Module/Component: CRM-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRM_IC2003 - ICWebClient

   UI
  
  Overview: 
  CRM_IC2003 is an SAP transaction code used to access the IC WebClient UI. It is part of the SAP CRM module and is used to manage customer service activities. 
  
  Functionality: 
  The IC WebClient UI allows users to access customer service activities such as creating and managing service orders, managing customer contacts, and creating and managing service contracts. It also provides access to customer service analytics, allowing users to gain insights into customer service performance. 
  
  Step-by-step How to Use: 
  1. Log into the SAP system using your user credentials. 
  2. Enter the transaction code CRM_IC2003 in the command field. 
  3. The IC WebClient UI will open up in a new window. 
  4. Use the navigation bar on the left side of the window to access different customer service activities. 
  5. Use the search bar at the top of the window to search for specific customer service activities or data points. 
  6. Use the analytics tab to view customer service performance metrics and insights. 
  7. When you are finished, click on the logout button in the top right corner of the window to exit out of the IC WebClient UI. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features and functions available in the IC WebClient UI before using it for customer service activities. Additionally, users should ensure that they have all of the necessary permissions and access rights before attempting to use this transaction code.