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How to use CIC0 - Customer Interaction Center


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CIC0 - Overview

  • Transaction Code: CIC0

    Description: Customer Interaction Center

    Release: ECC 6 only

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    • Program: SAPMCIC0

      Screen: 100

      Authorization Object:

    • Development Package:

      Package Description:

      Parent Package:

    • Module/Component:

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CIC0 - Details

  • SAP Tcode: CIC0 - Customer Interaction Center

    Transaction Code: CIC0

    Description: Customer Interaction Center

    Overview: CIC0 is used to access the Customer Interaction Center in SAP, a centralized platform for managing customer communications, service requests, and interactions across various channels.

    Key Use Cases:

    • Logging and tracking customer service requests and inquiries in a centralized system
    • Managing and documenting customer interactions during support or sales processes
    • Coordinating follow-ups and activities related to customer issues or orders
    • Integrating customer communication history with CRM and service management processes

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CIC0 - Related Tcodes

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  • CIT_BRFAPP - Imp.soc.: crear aplicación BRF+...

  • CIT_BRFCLSF - Imp.soc.: crear expr.clasif.BRF+...


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