How to use WCUSPOWL - Complaints Workbench for Customers

SAP Transaction Code - Details

• Transaction Code: WCUSPOWL

  Description: Complaints Workbench for Customers

  Release: S/4HANA and ECC 6

• • Program: RWLF_START_CUST_POWL

    Screen: 1000

    Authorization Object:

  • Development Package: WZRE_UI

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: WCUSPOWL - Complaints Workbench for Customers

  
  Overview: 
  WCUSPOWL is an SAP transaction code used to access the Complaints Workbench for Customers. This tool allows users to manage customer complaints and track their progress. It provides a comprehensive overview of customer complaints and allows users to quickly identify and address any issues. 
  
  Functionality: 
  The Complaints Workbench for Customers provides a range of features to help users manage customer complaints. It allows users to view all customer complaints in one place, track the progress of each complaint, and assign tasks to relevant personnel. It also provides detailed information about each complaint, including the customer’s contact information, the date the complaint was received, and the status of the complaint. 
  
  Step-by-step How to Use: 
  To access the Complaints Workbench for Customers, enter WCUSPOWL into the SAP transaction code field. This will open the main screen of the tool. From here, users can view all customer complaints and select one to view more detailed information. Users can also assign tasks to relevant personnel, track the progress of each complaint, and update the status of each complaint as needed. 
  
  Other Recommendations: 
  It is recommended that users regularly review customer complaints in order to ensure that any issues are addressed in a timely manner. Additionally, users should ensure that all customer contact information is up-to-date in order to ensure that customers are contacted promptly when needed.