How to use WB2C - Messages - Target Group: Customer

SAP Transaction Code - Details

• Transaction Code: WB2C

  Description: Messages - Target Group: Customer

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Global Trade Management > Trading Contract > Environment > Messages > Overview > For Customer

• • Program: RWBNWT01

    Screen: 1000

    Authorization Object:

  • Development Package: WB2B

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: WB2C - Messages - Target Group: Customer

  
  Overview: 
  WB2C is a SAP transaction code used to create and maintain messages for customers. It is part of the SAP Customer Relationship Management (CRM) module. This transaction code allows users to create and manage messages that can be sent to customers. 
  
  Functionality: 
  WB2C enables users to create and maintain messages for customers. It allows users to define the target group of customers, the message content, and the delivery method. The message can be sent via email, SMS, or other communication channels. Additionally, users can define the message priority and set up a schedule for when the message should be sent. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code WB2C in the command field. 
  2. Select “Create” from the menu bar. 
  3. Enter a name for the message in the “Message Name” field. 
  4. Select the target group of customers from the drop-down list in the “Target Group” field. 
  5. Enter the message content in the “Message Content” field. 
  6. Select a delivery method from the drop-down list in the “Delivery Method” field. 
  7. Select a priority level from the drop-down list in the “Priority” field. 
  8. Set up a schedule for when the message should be sent in the “Schedule” field. 
  9. Click “Save” to save your changes and create your message. 
  
  Other Recommendations: 
  It is recommended that users test their messages before sending them out to customers to ensure that they are working properly and that all information is correct. Additionally, users should review their messages regularly to ensure that they are up-to-date and relevant for their target audience.