How to use USMM_OLD - Initial Screen Customer Measurement

SAP Transaction Code - Details

• Transaction Code: USMM_OLD

  Description: Initial Screen Customer Measurement

  Release: S/4HANA only

• • Program: RSUVM000

    Screen: 101

    Authorization Object:

  • Development Package: SLIM

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: USMM_OLD - Initial Screen Customer Measurement

  
  Overview:
  The SAP transaction code USMM_OLD - Initial Screen Customer Measurement is used to measure customer satisfaction. It is a tool that allows companies to collect feedback from customers and use it to improve their products and services. 
  
  Functionality: 
  This transaction code allows companies to measure customer satisfaction by collecting feedback from customers. It provides a comprehensive view of customer satisfaction, allowing companies to identify areas of improvement and take action accordingly. The data collected can be used to improve customer service, product quality, and overall customer experience. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code USMM_OLD in the SAP system. 
  2. Select the “Initial Screen” option. 
  3. Enter the customer information, such as name, address, contact details, etc. 
  4. Select the type of survey you want to conduct (e.g., customer satisfaction survey). 
  5. Enter the questions you want to ask in the survey. 
  6. Select the type of response you want from customers (e.g., multiple choice, open-ended). 
  7. Send out the survey to customers via email or other channels. 
  8. Collect and analyze the responses from customers. 
  9. Take action based on the results of the survey (e.g., improve customer service, product quality). 
  
  Other Recommendations: 
  It is important to ensure that the questions asked in the survey are relevant and appropriate for the target audience. Additionally, it is important to ensure that the survey is designed in a way that makes it easy for customers to respond and provide feedback quickly and accurately. Finally, it is important to analyze the results of the survey carefully and take action accordingly in order to improve customer satisfaction and loyalty.