How to use UMB_CUST - Scorecard Design

SAP Transaction Code - Details

• Transaction Code: UMB_CUST

  Description: Scorecard Design

  Release: S/4HANA and ECC 6

• • Program: UMB_BSC_CUST

    Screen: 102

    Authorization Object:

  • Development Package: UMB

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: UMB_CUST - Scorecard Design

  
  Overview:
  The SAP transaction code UMB_CUST - Scorecard Design is used to create and maintain scorecards for customer service. It allows users to define the criteria for evaluating customer service performance, as well as the weighting of each criterion. The scorecard can then be used to measure and track customer service performance over time. 
  
  Functionality:
  UMB_CUST - Scorecard Design provides users with a range of features to help them create and maintain scorecards for customer service. These features include the ability to define criteria for evaluating customer service performance, assign weightings to each criterion, and track customer service performance over time. 
  
  Step-by-step How to Use:
  1. Log into SAP and enter the transaction code UMB_CUST - Scorecard Design. 
  2. Select the “Create” option to create a new scorecard. 
  3. Enter the name of the scorecard and select the criteria that will be used to evaluate customer service performance. 
  4. Assign weightings to each criterion according to its importance in evaluating customer service performance. 
  5. Save the scorecard and use it to measure and track customer service performance over time. 
  
  Other Recommendations:
  It is recommended that users regularly review their scorecards and adjust the criteria and weightings as needed in order to ensure that they are accurately measuring customer service performance. Additionally, users should ensure that they are using the most up-to-date version of SAP when using UMB_CUST - Scorecard Design in order to ensure optimal performance.