How to use S_PLC_83000174 - IMG Activity: CRM_IC_037

SAP Transaction Code - Details

• Transaction Code: S_PLC_83000174

  Description: IMG Activity: CRM_IC_037

  Release: S/4HANA only

• • Program: SAPLS_CUS_IMG_ACTIVITY

    Screen: 200

    Authorization Object:

  • Development Package: CRM_IC_APPL_INBOX

    Package Description: Agent's Universal Inbox: Interim Level UI - BOL

    Parent Package: CRM_IC

  • Module/Component: CRM-IC-UNI

    Description: Agent Inbox

Smart SAP Assistant

• SAP Tcode: S_PLC_83000174 - IMG Activity: CRM_IC_037

  
  Overview: 
  S_PLC_83000174 is an SAP transaction code used to configure the CRM Interaction Center (IC) in the SAP system. It is an IMG activity that allows users to set up and maintain the IC system. 
  
  Functionality: 
  This transaction code allows users to configure the IC system, including setting up the IC organizational structure, defining IC roles, and creating IC profiles. It also enables users to define the IC system parameters, such as the number of agents, the number of queues, and the number of channels. Additionally, it allows users to define the IC system settings, such as the routing rules and the service level agreements. 
  
  Step-by-step How to Use: 
  1. Enter transaction code S_PLC_83000174 in the command field. 
  2. Select “CRM_IC_037” from the IMG activity list. 
  3. Follow the instructions in the IMG activity to configure the IC system. 
  4. Once you have finished configuring the IC system, save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the available options in this transaction code before making any changes to their IC system configuration. Additionally, users should always make sure to back up their data before making any changes to their system configuration.