How to use S_ALR_87014385 - CCM Agent Profile Summary

S_ALR_87014385 - Overview

• Transaction Code: S_ALR_87014385

  Description: CCM Agent Profile Summary

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Equipment and Tools Management > Information System > Report Selection > Customer Interaction > CCM Agent Profile Summary
  • Logistics > Customer Service > Information System > Report Selection > Customer Interaction > CCM Agent Profile Summary
  • Information Systems > General Report Selection > Customer Service > Customer Interaction > CCM Agent Profile Summary

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: RTTREE

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

S_ALR_87014385 - Details

• SAP Tcode: S_ALR_87014385 - CCM Agent Profile Summary

  
  Overview: 
  S_ALR_87014385 is a SAP transaction code used to access the CCM Agent Profile Summary report. This report provides an overview of the agent profiles and their associated settings. It is used to monitor and analyze the performance of agents in a customer contact center. 
  
  Functionality: 
  The CCM Agent Profile Summary report provides an overview of the agent profiles and their associated settings. It displays information such as the agent's name, profile type, and profile settings. It also shows the number of calls handled by each agent, as well as the average call duration and average wait time. This report can be used to monitor and analyze the performance of agents in a customer contact center. 
  
  Step-by-step How to Use: 
  1. Enter transaction code S_ALR_87014385 in the SAP command field. 
  2. Select the desired date range for which you want to view the report. 
  3. Select the desired agent profiles for which you want to view the report. 
  4. Click “Execute” to generate the report. 
  5. The report will be displayed with all relevant information about each agent profile selected. 
  
  Other Recommendations: 
  It is recommended that you use this report regularly to monitor and analyze the performance of agents in your customer contact center. This will help you identify areas for improvement and ensure that your agents are providing excellent customer service.