How to use S_ALR_87001266 - IMG Activity: CIC_V_CCMCBQCLUST

SAP Transaction Code - Details

• Transaction Code: S_ALR_87001266

  Description: IMG Activity: CIC_V_CCMCBQCLUST

  Release: S/4HANA and ECC 6

• • Program: SAPLS_CUS_IMG_ACTIVITY

    Screen: 200

    Authorization Object:

  • Development Package: INSC

    Package Description: Application Development R/3 Plant Maintenance Customizing

    Parent Package: APPL

  • Module/Component: PM

    Description: Plant Maintenance

Smart SAP Assistant

• SAP Tcode: S_ALR_87001266 - IMG Activity: CIC_V_CCMCBQCLUST

  ER
  
  Overview: 
  S_ALR_87001266 is an SAP transaction code used to access the IMG Activity CIC_V_CCMCBQCLUSTER. This activity is part of the IMG (Implementation Guide) and is used to configure the Cluster Queue for the Customer Interaction Center (CIC). 
  
  Functionality: 
  The CIC Cluster Queue is a tool used to manage customer interactions in the Customer Interaction Center. It allows users to create queues for different types of customer interactions, such as emails, phone calls, and chat messages. The Cluster Queue also provides a way to prioritize customer interactions and assign them to the appropriate agents. 
  
  Step-by-step How to Use: 
  1. Access the transaction code S_ALR_87001266 in SAP. 
  2. Select the IMG Activity CIC_V_CCMCBQCLUSTER. 
  3. Configure the Cluster Queue according to your needs. 
  4. Assign customer interactions to the appropriate queues and prioritize them accordingly. 
  5. Save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the CIC Cluster Queue before using this transaction code. Additionally, users should ensure that they have the necessary authorization to access and configure this activity in SAP.