How to use SSC_CREATE - Create CRM Service Request

SAP Transaction Code - Details

• Transaction Code: SSC_CREATE

  Description: Create CRM Service Request

  Release: S/4HANA and ECC 6

• • Program: SSC_CREATE_SERVICE_REQUEST

    Screen: 1000

    Authorization Object:

  • Development Package: BS_SSC_SR

    Package Description: Shared Services - CRM Service Request Integration

    Parent Package: BS_SHARED_SERVICE_CENTER

  • Module/Component: CA-EPT-SSC

    Description: Shared Service Center Framework

Smart SAP Assistant

• SAP Tcode: SSC_CREATE - Create CRM Service Request

  
  Overview: 
  The SAP transaction code SSC_CREATE is used to create a CRM Service Request. This transaction code is used to create a service request in the SAP Customer Relationship Management (CRM) system. It is used to record customer complaints, requests for service, and other customer-related activities. 
  
  Functionality: 
  The SSC_CREATE transaction code allows users to create a service request in the SAP CRM system. It enables users to enter customer information, such as contact details, product details, and other relevant information. The transaction code also allows users to assign the service request to a responsible person or team. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code SSC_CREATE in the command field of the SAP GUI. 
  2. Enter the customer information, such as contact details, product details, and other relevant information. 
  3. Assign the service request to a responsible person or team. 
  4. Save the service request by clicking on the “Save” button. 
  5. The service request will be created and can be viewed in the SAP CRM system. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the SAP CRM system before using this transaction code. Additionally, users should ensure that all customer information entered is accurate and up-to-date before saving the service request.