How to use SOI_SUPPORT_FUNCTION - Support functions for support

SAP Transaction Code - Details

• Transaction Code: SOI_SUPPORT_FUNCTION

  Description: Support functions for support

  Release: S/4HANA only

• • Program: RSOI_SUPPORT_FUNCTIONALITIES

    Screen: 1000

    Authorization Object:

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Smart SAP Assistant

• SAP Tcode: SOI_SUPPORT_FUNCTION - Support functions for support

   desk
  
  Overview:
  The SAP transaction code SOI_SUPPORT_FUNCTION is used to access support functions for the support desk. It provides a range of tools and functions that can be used to troubleshoot and resolve customer issues. 
  
  Functionality: 
  SOI_SUPPORT_FUNCTION provides a range of features that can be used to troubleshoot customer issues. These include 
  • Access to the SAP Support Portal, which provides access to the latest product information, support notes, and other resources. 
  • Access to the SAP Solution Manager, which provides access to system monitoring and diagnostics tools. 
  • Access to the SAP Knowledge Base, which provides access to a range of articles and documents related to SAP products and services. 
  • Access to the SAP Support Desk, which provides access to a range of support services such as remote diagnostics, problem resolution, and product updates. 
  
  Step-by-Step How To Use 
  To use SOI_SUPPORT_FUNCTION, follow these steps 
  1. Log into your SAP system using your user ID and password. 
  2. Enter the transaction code SOI_SUPPORT_FUNCTION in the command field. 
  3. Select the desired support function from the list of available options. 
  4. Follow the on-screen instructions to complete the task. 
  5. When finished, exit the transaction code by pressing the back button or entering “/n” in the command field. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the available support functions before using SOI_SUPPORT_FUNCTION. Additionally, users should ensure that they have all necessary permissions before attempting to use any of the support functions provided by this transaction code.