How to use SCASE_CUSTOMIZING - Customizing Case Management

SCASE_CUSTOMIZING - Overview

• Transaction Code: SCASE_CUSTOMIZING

  Description: Customizing Case Management

  Release: S/4HANA and ECC 6

• • Program: SAPCMGCUST

    Screen: 1000

    Authorization Object:

  • Development Package: SCMG_CUSTOMIZING

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

SCASE_CUSTOMIZING - Details

• SAP Tcode: SCASE_CUSTOMIZING - Customizing Case Management

  
  Overview:
  The SAP transaction code SCASE_CUSTOMIZING is used to customize the Case Management feature in SAP. This feature allows users to create and manage cases, which are collections of related tasks and activities. It also provides a way to track the progress of each case and ensure that all tasks are completed in a timely manner. 
  
  Functionality: 
  The SCASE_CUSTOMIZING transaction code allows users to customize the Case Management feature in SAP. This includes setting up the case types, defining the case stages, and assigning roles and responsibilities for each stage. It also allows users to define the workflow for each case type, as well as set up notifications for when a case is created or updated. 
  
  Step-by-step How to Use: 
  1. Log into SAP and enter the SCASE_CUSTOMIZING transaction code. 
  2. Select the “Case Types” tab to set up the different types of cases that can be created in SAP. 
  3. Select the “Case Stages” tab to define the stages of each case type. 
  4. Select the “Roles & Responsibilities” tab to assign roles and responsibilities for each stage of a case type. 
  5. Select the “Workflow” tab to define the workflow for each case type. 
  6. Select the “Notifications” tab to set up notifications for when a case is created or updated. 
  7. Save your changes when you are finished customizing Case Management in SAP.