How to use SCASEPS - Electronic Desk

SAP Transaction Code - Details

• Transaction Code: SCASEPS

  Description: Electronic Desk

  Release: S/4HANA and ECC 6

• • Program: SAPRMPSSTART

    Screen: 1000

    Authorization Object:

  • Development Package: RMPS_GENERAL

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: SCASEPS - Electronic Desk

  
  Overview:
  The SAP transaction code SCASEPS is used to access the Electronic Desk application. This application is used to manage customer service requests and inquiries. It allows users to create, view, and update customer service requests and inquiries. 
  
  Functionality: 
  The Electronic Desk application provides a range of features that allow users to manage customer service requests and inquiries. It allows users to create, view, and update customer service requests and inquiries. It also provides a search function that allows users to quickly find customer service requests and inquiries. Additionally, it provides a notification system that allows users to be notified when a customer service request or inquiry has been updated or closed. 
  
  Step-by-step How to Use: 
  To access the Electronic Desk application, enter the SAP transaction code SCASEPS in the command field. Once in the application, users can create new customer service requests and inquiries by clicking on the “Create” button. To view existing customer service requests and inquiries, click on the “View” button. To update an existing customer service request or inquiry, click on the “Update” button. To search for a specific customer service request or inquiry, enter the relevant information in the search field and click on the “Search” button. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the features of the Electronic Desk application before using it. Additionally, it is recommended that users use the notification system to stay up-to-date on any changes or updates to customer service requests and inquiries.