How to use PC00_M05_CWCC - WCR Concern Overview

PC00_M05_CWCC - Overview

• Transaction Code: PC00_M05_CWCC

  Description: WCR Concern Overview

  Release: S/4HANA and ECC 6

• • Program: RPCWCCN0

    Screen: 1000

    Authorization Object:

  • Development Package: P05T

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

PC00_M05_CWCC - Details

• SAP Tcode: PC00_M05_CWCC - WCR Concern Overview

  
  Overview: 
  PC00_M05_CWCC - WCR Concern is a SAP transaction code used to manage the workflow of customer complaints. It is used to create, edit, and delete customer complaints and to assign them to the appropriate personnel for resolution. 
  
  Functionality: 
  This transaction code allows users to create, edit, and delete customer complaints. It also allows users to assign complaints to the appropriate personnel for resolution. Additionally, it provides a way to track the progress of customer complaints and to ensure that they are resolved in a timely manner. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code PC00_M05_CWCC - WCR Concern into the SAP system. 
  2. Select the “Create” option from the menu bar. 
  3. Enter the necessary information about the customer complaint, such as customer name, contact information, and description of the complaint. 
  4. Select the “Save” option from the menu bar to save the complaint. 
  5. Select the “Assign” option from the menu bar to assign the complaint to an appropriate personnel for resolution. 
  6. Select the “Track” option from the menu bar to track the progress of the complaint resolution process. 
  7. Select the “Close” option from the menu bar when the complaint has been resolved. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features of this transaction code before using it in order to ensure that they