How to use O3RECOMPL - SSR Complaint process

SAP Transaction Code - Details

• Transaction Code: O3RECOMPL

  Description: SSR Complaint process

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: OIR_E

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: O3RECOMPL - SSR Complaint process

  
  Overview: 
  O3RECOMPL is an SAP transaction code used to manage the complaint process for service and support requests (SSR). It allows users to create, view, and process complaints related to service and support requests. 
  
  Functionality: 
  The O3RECOMPL transaction code enables users to create, view, and process complaints related to service and support requests. It also allows users to assign complaints to responsible personnel, track the progress of the complaint, and generate reports on the status of the complaint. 
  
  Step-by-step How to Use: 
  1. Enter the O3RECOMPL transaction code in the SAP command field. 
  2. Select “Create” from the menu bar. 
  3. Enter the details of the complaint in the appropriate fields. 
  4. Assign a responsible person for the complaint. 
  5. Save the complaint. 
  6. Track the progress of the complaint by selecting “Display” from the menu bar. 
  7. Generate reports on the status of the complaint by selecting “Reports” from the menu bar. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features available in O3RECOMPL before using it to manage complaints related to service and support requests. Additionally, users should ensure that all relevant information is entered accurately when creating a new complaint in order to ensure that it is properly tracked and processed.