How to use MSR_TRC_C - Tracking of Customer Returns

SAP Transaction Code - Details

• Transaction Code: MSR_TRC_C

  Description: Tracking of Customer Returns

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Sales and Distribution > Sales > Environment > Advanced Returns Management > Display Customer Returns Overview
  • Logistics > Logistics Execution > JIT Inbound > Environment > Sales > Environment > Advanced Returns Management > Display Customer Returns Overview
  • Logistics > Customer Service > Service Processing > Environment > Sales and Distribution > Sales > Environment > Advanced Returns Management > Display Customer Returns Overview
  • Logistics > Customer Service > Service Agreements > Environment > Sales and Distribution > Sales > Environment > Advanced Returns Management > Display Customer Returns Overview
  • Logistics > Central Functions > Advanced Returns Management > Returns Overview > Display Returns Overview for Customer Returns

• • Program: SAPLMSR_TRC_UI

    Screen: 300

    Authorization Object:

  • Development Package: MSR_TRACKING

    Package Description:

    Parent Package: MSR_APPL

  • Module/Component: LO-ARM

    Description: Advanced Returns Management

Smart SAP Assistant

• SAP Tcode: MSR_TRC_C - Tracking of Customer Returns

  
  Overview:
  The SAP transaction code MSR_TRC_C is used to track customer returns. It allows users to view and manage the return process of goods from customers. This transaction code is part of the Materials Management (MM) module in SAP. 
  
  Functionality: 
  MSR_TRC_C enables users to view and manage the return process of goods from customers. It provides an overview of all customer returns, including the status of each return, the customer’s contact information, and the return date. The transaction code also allows users to create new returns, edit existing returns, and delete returns that are no longer needed. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code MSR_TRC_C in the command field. 
  2. Select the “Create” button to create a new return. 
  3. Enter the customer’s contact information and select “Save”. 
  4. Enter the details of the return, such as the item number, quantity, and return date. 
  5. Select “Save” to save the return details. 
  6. Select “Display” to view an overview of all customer returns. 
  7. Select “Edit” to edit an existing return or “Delete” to delete a return that is no longer needed. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the SAP Materials Management (MM) module before using this transaction code. Additionally, users should ensure that they have sufficient authorization before creating or editing customer returns in order to avoid any potential security issues.