How to use MSR_CRD - RRD for Customer Returns

MSR_CRD - Overview

• Transaction Code: MSR_CRD

  Description: RRD for Customer Returns

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Sales and Distribution > Sales > Environment > Advanced Returns Management > Determine Customer Refund
  • Logistics > Logistics Execution > JIT Inbound > Environment > Sales > Environment > Advanced Returns Management > Determine Customer Refund
  • Logistics > Customer Service > Service Processing > Environment > Sales and Distribution > Sales > Environment > Advanced Returns Management > Determine Customer Refund
  • Logistics > Customer Service > Service Agreements > Environment > Sales and Distribution > Sales > Environment > Advanced Returns Management > Determine Customer Refund
  • Logistics > Central Functions > Advanced Returns Management > Returns Refund Determination > Determine Customer Refund

• • Program: SAPLMSR_RRD_DIALOG

    Screen: 100

    Authorization Object:

  • Development Package: MSR_REFUND

    Package Description:

    Parent Package: MSR_APPL

  • Module/Component: LO-ARM

    Description: Advanced Returns Management

MSR_CRD - Details

• SAP Tcode: MSR_CRD - RRD for Customer Returns

  
  Overview:
  MSR_CRD - RRD for Customer Returns is a SAP transaction code used to manage customer returns in the Retail Return Document (RRD) process. It allows users to create, view, and edit return documents for customers. 
  
  Functionality:
  MSR_CRD - RRD for Customer Returns enables users to manage customer returns in the Retail Return Document (RRD) process. It allows users to create, view, and edit return documents for customers. The transaction code also allows users to view the status of customer returns and to track the progress of returns. 
  
  Step-by-step How to Use:
  1. Enter the transaction code MSR_CRD - RRD for Customer Returns into the SAP command field. 
  2. Select the “Create” option from the menu bar. 
  3. Enter the customer’s details such as name, address, contact information, etc. 
  4. Select the items that are being returned by the customer and enter their details such as quantity, price, etc. 
  5. Enter any additional information such as payment details or delivery instructions. 
  6. Click “Save” to save the return document. 
  7. To view or edit an existing return document, select the “Display” option from the menu bar and enter the document number of the return document that you wish to view or edit. 
  8. To view the status of a customer return, select the “Status” option from the menu bar and enter the document number of the return document