How to use MCOE - QMIS: Customer Analysis Q Score

SAP Transaction Code - Details

• Transaction Code: MCOE

  Description: QMIS: Customer Analysis Q Score

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Quality Management > Quality Inspection > Info System > Inspection Lot > Key Figures for Customer > Quality Scores
  • Logistics > Quality Management > Quality Control > Key Figures > Customer > Inspection Lots > Quality Scores
  • Logistics > Central Functions > Batch Management > Environment > Quality Inspection > Info System > Inspection Lot > Key Figures for Customer > Quality Scores
  • Information Systems > Logistics > Quality management > Key Figures > Customer > Inspection Lots > Quality Scores
  • Information Systems > General Report Selection > Quality Management > Quality Inspection > Inspection Lot > Key Figures for Customer > Quality Scores
  • Information Systems > General Report Selection > Quality Management > Quality Control > KeyFigures > Customer > Inspection Lots > Quality Scores

• • Program: RMCQ1100

    Screen: 1000

    Authorization Object:

  • Development Package: QG03

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: MCOE - QMIS: Customer Analysis Q Score

  
  Overview:
  MCOE - QMIS Customer Analysis Q Score is a SAP transaction code used to analyze customer satisfaction scores. It provides a comprehensive overview of customer satisfaction scores and allows users to identify areas of improvement. 
  
  Functionality:
  This transaction code allows users to view customer satisfaction scores in a graphical format. It also provides detailed information about customer feedback, such as the number of customers who responded, the average score, and the number of customers who gave a negative score. Additionally, it allows users to compare customer satisfaction scores across different time periods. 
  
  Step-by-step How to Use:
  1. Enter the transaction code MCOE - QMIS Customer Analysis Q Score into the SAP system. 
  2. Select the desired time period for analysis. 
  3. View the graphical representation of customer satisfaction scores. 
  4. Analyze the data to identify areas of improvement. 
  5. Make necessary changes to improve customer satisfaction scores. 
  
  Other Recommendations:
  It is recommended that users regularly review customer satisfaction scores in order to identify areas of improvement and make necessary changes in a timely manner. Additionally, users should use this transaction code in conjunction with other SAP tools such as Customer Relationship Management (CRM) and Business Intelligence (BI) to gain a more comprehensive understanding of customer feedback and satisfaction levels.