How to use ISTMSRV - IS-T Customer Service

SAP Transaction Code - Details

• Transaction Code: ISTMSRV

  Description: IS-T Customer Service

  Release: S/4HANA and ECC 6

• • Program: MENUISTMSRV

    Screen: 1000

    Authorization Object:

  • Development Package: IST00

    Package Description: IS-T : Domains and Repository Objects in General Use

    Parent Package: IS-T

  • Module/Component: IS-T

    Description: Industry Solution - Telecommunications

Smart SAP Assistant

• SAP Tcode: ISTMSRV - IS-T Customer Service

  
  Overview: 
  ISTMSRV is an SAP transaction code used to access the IS-T Customer Service application. This application is used to manage customer service requests and complaints. It allows users to create, view, and update customer service requests and complaints. 
  
  Functionality: 
  The ISTMSRV transaction code provides users with a comprehensive view of customer service requests and complaints. It allows users to create, view, and update customer service requests and complaints. It also provides users with the ability to assign tasks to other users, track progress on tasks, and generate reports on customer service requests and complaints. 
  
  Step-by-step How to Use: 
  1. Log into the SAP system using the ISTMSRV transaction code. 
  2. Select the “Create” option from the main menu to create a new customer service request or complaint. 
  3. Enter the necessary information for the request or complaint, such as customer name, contact information, description of the issue, etc. 
  4. Select “Save” to save the request or complaint. 
  5. To view or update an existing request or complaint, select the “View/Update” option from the main menu. 
  6. Select the request or complaint you wish to view or update from the list of existing requests or complaints. 
  7. Make any necessary changes to the request or complaint and select “Save” when finished. 
  8. To assign tasks to other users, select the “Assign Tasks” option from the main menu. 
  9. Select a user from the list of available users and assign them a task related to the request or complaint. 
  10. To track progress on tasks, select the “Track Progress” option from the main menu. 
  11. Select a task from the list of existing tasks and view its progress status. 
  12. To generate reports on customer service requests and complaints, select the “Reports” option from the main menu. 
  13. Select a report type from the list of available reports and generate it for viewing or printing purposes. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features available in ISTMSRV before using it for managing customer service requests and complaints. Additionally, it is recommended that users regularly review their customer service requests and complaints in order to ensure that they are being handled in a timely manner and that all necessary information is being provided for each request or complaint.