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Transaction Code: ISSR_MAIN20
Description: Manual SR Document Processing
Release: S/4HANA and ECC 6
Menu Path:
Program: RISSR_MIG_MANU
Screen: 1000
Authorization Object: F_ISSR_1
Development Package: VVSRFISL
Package Description:
Parent Package:
Module/Component:
Description:
Overview: The SAP transaction code ISSR_MAIN20 is used for manual SR document processing. It is a part of the SAP Service Request (SR) application, which is used to manage service requests and incidents. The ISSR_MAIN20 transaction code allows users to manually process service requests and incidents. Functionality: The ISSR_MAIN20 transaction code provides users with the ability to manually process service requests and incidents. This includes creating, editing, and deleting service requests and incidents, as well as assigning them to the appropriate personnel. Additionally, users can view the status of service requests and incidents, as well as any associated documents. Step-by-step How to Use: 1. Log into the SAP system using your user credentials. 2. Enter the transaction code ISSR_MAIN20 in the command field. 3. Select the “Create” option to create a new service request or incident. 4. Enter the necessary information for the service request or incident, such as title, description, priority, etc. 5. Select “Save” to save the service request or incident. 6. Select “Assign” to assign the service request or incident to an appropriate personnel member. 7. Select “View” to view the status of the service request or incident, as well as any associated documents. 8. Select “Edit” to edit an existing service request or incident. 9. Select “Delete” to delete an existing service request or incident. 10. Select “Exit” to exit the transaction code and return to the SAP system main menu. Other Recommendations: It is recommended that users familiarize themselves with all of the features of the ISSR_MAIN20 transaction code before using it for manual SR document processing. Additionally, users should ensure that they have all of the necessary information before creating a new service request or incident, as this will help ensure that it is processed quickly and efficiently.
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