How to use ICF_CSP_REPORTS - ICF: CSP Reports

SAP Transaction Code - Details

• Transaction Code: ICF_CSP_REPORTS

  Description: ICF: CSP Reports

  Release: S/4HANA only

• • Program: SAPLHTTP_HEADER_FRAMEWORK_UI

    Screen: 300

    Authorization Object:

  • Development Package: SIHTTP_HEADER_FRAMEWORK_UI

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: ICF_CSP_REPORTS - ICF: CSP Reports

  
  Overview:
  The SAP transaction code ICF_CSP_REPORTS - ICF CSP Reports is used to access the Customer Service Performance (CSP) reports. These reports provide an overview of customer service performance and can be used to identify areas of improvement. 
  
  Functionality: 
  The ICF_CSP_REPORTS transaction code allows users to access the CSP reports, which provide an overview of customer service performance. The reports include information such as customer satisfaction ratings, response times, and customer service trends. The reports can be used to identify areas of improvement and to track progress over time. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code ICF_CSP_REPORTS in the command field. 
  2. Select the desired report from the list of available reports. 
  3. Enter any necessary parameters for the report (e.g., date range). 
  4. Click “Execute” to generate the report. 
  5. Review the report and identify areas of improvement or trends in customer service performance. 
  
  Other Recommendations: 
  It is recommended that users review the CSP reports on a regular basis in order to track progress and identify areas of improvement. Additionally, users should use the reports to inform decisions about customer service strategies and processes.